Privacy Policy

This Privacy Policy describes how Daniel Owen (“we”, “us”, or “our”) collects, uses, and protects personal information when providing Microsoft 365 consulting services and Microsoft Teams SMS communications.

Information We Collect

We may collect the following personal information:

• Name and contact details (such as email address and phone number)
• Business information provided during consulting engagements
• SMS message content exchanged through Microsoft Teams

How We Use Your Information

Personal information is used solely for legitimate business purposes, including:

• Providing Microsoft 365 consulting and advisory services
• Communicating with clients via Microsoft Teams SMS
• Responding to inquiries and support requests
• Meeting legal, regulatory, and compliance requirements

Microsoft Teams SMS Messaging

SMS messages are sent and received using Microsoft Teams Calling Plan numbers. Messaging is strictly conversational, person‑to‑person, and business‑related. We do not use SMS for marketing, bulk messaging, promotions, or automated campaigns.

Opt‑In Consent

SMS messages are sent only to recipients who have provided explicit consent to receive SMS communications. Consent may be provided verbally, in writing, or electronically.

Opt‑Out

You may opt out of SMS communications at any time by replying STOP. Once you opt out, no further messages will be sent unless you explicitly opt in again by replying START.

Message Frequency and Charges

Message frequency varies based on the nature of the communication. Message and data rates may apply depending on your mobile carrier.

Data Sharing

We do not sell, rent, or share personal information with third parties for marketing or advertising purposes. Data is shared only with Microsoft and telecommunications providers as required to deliver Microsoft Teams SMS services.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, or misuse. SMS data is handled within Microsoft 365 in accordance with Microsoft’s security and compliance standards.

Data Retention

Personal information and SMS message data are retained only as long as necessary to fulfill business and legal obligations, after which they are securely deleted or anonymized.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

Contact Information

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.